|  WHAT DOES US2AP.COM GROUP SITES OFFER? | REGISTRATION : | | | Should I Pay anything to become a member? . | | No. You need not pay to become a member. The member registration is absolutely free. Once you are registered with us2guntur.com, You can avail special membership benefits. | | How can I register as a member? | | | Click on New user at home page. | | Is it compulsory to be registered as a member to order items ? | | It is not compulsory. Non members can also do shopping by selecting the category and at the time of final order form, they will have to fill their name and Email Id. However, you will miss the special benefits availed by the registered members. | | What are the benefits available for registered members? | | As a registered member, you can avail special membership benefits like My Photos Album, Order History, Friends List, Occasion Reminders, Special Discounts and Schemes, News Letters and many more....
| | MEMBERS : | | | How can I change my password? . | | Click on Personal Account Information. You will get a screen where in you can change your personal details like address details, password, etc... | | What is occasion reminder? | | With the Occasion reminder, you can note the important occasions of your friends and relatives. You can set reminders to the occasions like Birthday/Wedding Anniversaries etc. You can also specify the date on which you wish to get the reminder (by setting the no. of days before the occasion). With this, there is no chance of missing any important date and you can well manage the Occasions. The reminders will be mailed to your Mail Id well in advance.
This feature is available only to the registered members. | | How can I manage my friends list? | | You can enter addresses of your Friends. And every time you shop, you need not enter the address and other details of your friends. You can directly select the friend name and all other details will be automatically filled...
| | PHOTO FEATURE : | | | - At us2guntur.com, we have an option of taking photo while delivering orders / Gifts.
- Digital Photos
will be sent to you within 48 Hours after your order is executed.
- These photos will be uploaded to our website and these photos album can be visited by you by logging into the site.
- Us2guntur.com holds photos for a period of 365 days and subsequently those photos will be moved to Library and they can be received on request.
- Currently the Photo Feature is not available for Bangalore.
| | ORDERING : | | | Can I place an order I have Phone (no Address Details) of the recipient? | | You can place the order without address if you have a valid phone number (at the sole risk of the user). We try to get the address details over phone. First 3 calls are made at an interval of 1 hour. Next and last 3 calls are made at an interval of 6 hours. If we trace the recipient's address in any of these tries, we will deliver the product. Otherwise we will inform the same to you via E Mail.. | | Can I send a card along with the gift? | | All gifts are sent with a message card which is free. Just type in your message while placing your order and we will do the rest.. | | Can I phone or Fax my Order? | | NO, At present we are NOT accepting any orders By Phone or Fax. | | How do I feel sure that you have correctly registered the order placed? | | After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us. Other way is to avail our 24/7 live help (Chat service), and get in touch with our Customer support executive. | | Can I ask for a gift that is not shown in the site? | | Yes. We can arrange for your choice of gift if the order is placed in advance. You can ask for any gift item through our Customized orders section or through live help. Such specifications can be made by Email or through Live Help. | | How can I track my orders? | | Login as a member and click on order history . Here, Order Search option is available. You can select the Order No from the list and get the details of that particular order. | | How many days in advance should I place the order? | | For Perishable items: Generally we accept orders received 1 day in advance of delivery date. But in special cases we can even deliver on the SAME day if the order is placed before 1:00 PM IST and the same will be delivered before 7:00 PM IST.
For Non Perishable items: Kindly check in the Product Description section for each product. . | | If I order from places other than US, how will I be charged? | | Though the prices mentioned in our site are in US dollars, you will be charged in your local currency equivalent to the value mentioned in US$. It will be automatically calculated as per the prevailing rates . | | In case of electronics and home appliances, will the warranties and after sales service be available with you ? | | We deliver the warranty card if any, along with the item with the address of an authorized dealer/service point. After the delivery, our responsibility ceases but you can avail the warranty/after sales service offered by the manufacturer of respective products directly from the dealer. | | What is the Refund Policy? | | We want you to be completely satisfied with your purchase and we put in our best efforts to meet your expectations. We have framed our Refund Policy to address Customer Grievances. | | | | Damaged or Wrongly Shipped Items. : | | | Non-Perishable: In case of damaged or wrongly shipped items, the request for exchange should be submitted within 3 days of the delivery date. These items can be Replaced if the customer wishes to do so, or refund is made, if such instance is notified within 3 days of delivery date.
Perishable Items: In case of perishable items like cakes, flowers, chocolates and sweets refund will be entertained only if they are wrongly shipped. While we take utmost care to ship items without any damages, sometimes, it may get slightly damaged, when distance is more or out-of-station deliveries for items like Cakes. | | Refund for non-delivery of Items : | | | Non-Perishable Items: In case of missed/non-delivery of non-perishable items, due to the Non-Availability of the recipient, the order will be repeated once more after the stipulated day. If the item cannot be delivered after 2 attempts, then the refund for the same will be made.
Perishable Items: For delivery of cakes, flowers, Ice Creams, fruits and sweets the delivery of items will be attempted only once. Being perishable in nature, there will be no refund against such items. | | Refund for non-delivery of Items : | | | Partial Refunds will be made in case of multiple goods being ordered and one/few items amongst that list is/are not delivered. In such cases, customers get refund only against non-executed deliveries. | | Refund for non-delivery of Items : | | | Refund will be made only against approved cancelled orders, I,e a cancellation which has been notified to us, and has approved by us. Cancellation should be informed minimum of 24 hours in advance of delivery Date. However, Approval of Cancellation is subjected to our acceptance for cancellation. | | | Conditions for Return | | | | | - Items must be in new condition with its original packing.
- Accessories if any, should be intact or it may be subject to a restocking fee.
- If you are returning a product listed below, please check to make sure, your return meets the conditions described . | | | 1. | Computers, notebook computers, handheld devices, TV's, digital cameras and camcorders - Must be returned within 3 days of the delivery date. | 2. | CDs, DVDs, VHS tapes, phone cards, computer software and printer cartridges - Must be Un-opened. | 3. | Books - Must be in their original condition. | 4. | Perishables and personal care items - Will not be returned, unless defective or wrongly Delivered. | | | NOTE: | Refund for item(s) or exchange for damaged/ wrongly shipped item(s) will be made/done after deducting the shipping/handling charges. | | | Duration of Returns : | | | A. | Returns on Credit Card: Please allow up to two billing cycles for the return credit to appear on your credit card statement. | B. | Alternative Method - Store Credit: In case you wish to retain a Store Credit with us, then on mutual acceptance a store credit will be issued i.e. order worth the refund amount can be used in future from your store credit for other purchase. You can follow the instructions being sent in mail by our team to avail this Credit for future orders. | |
| DELIVERY DETAILS : | | | Are the items delivered as per the display on the Web Pages: | | Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used. | | Will I get confirmation of the delivery? | | We try to deliver items on time, on the delivery date specified by you. And the same is informed to you via Email within 24 hours after the delivery. At any case, if we are delayed, due to unforeseen weather conditions or strikes that cannot be overcome, it will be informed to you via Email. | | What if you don't deliver or deliver late? | | If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to us2Ap.com.
| | Would you accept and send the member any message from the recipient after the item is delivered? | | The recipients can send a message to the sender. The message is conveyed to the sender via Email within 24 hours after delivery along with the confirmation of delivery. | | What are the places of delivery? | | We Deliver Orders across Andhra Pradesh & to Other metros of India. For areas NOT specified in Destinations Kindly check the availability of our service with LIVE HELP Chat Members or EMAIL Query. | | From where do you procure the items? | | We procure the Products from the vendors who are reputed to deliver the items with best quality. | | What happens if the recipient is not found even after so many tries? | | The order is cancelled and the same is informed to the member via Email. | | What is the mode of delivery? | | All the deliveries are made in person only to ensure delivery without any damages. |
| TIME OF DELIVERY : | | | What are the delivery times and days? | | - We deliver 7 days a week during 9.30 AM IST and 6.30 PM IST .Special requests are processed to deliver on specific times. Send your request quoting your order no. to sales@us2guntur.com .
| | Can I mention specific delivery time? | | We can deliver the order within a Time BRACKET of 3 Hours. (Ex: Like between 2 to 5 PM) |
| PAYMENT : | | | What is the payment mode? | | You can make payment through any International credit cards . Your card will be charged in your local currency even though the prices are mentioned in US$ in our site . We have set up a secure online order system through which your payment is processed. | | Are there any hidden costs? | | | There are no hidden costs like taxes besides the shipping cost shown at the time of order confirmation. However in case of taxes levied in future, the same are passed on to customers from time to time. Your Bank may charge nominal amount as transaction fee as it is an International Transaction. (Usually it may be around 5 cents for the order of 10$). | | Can I pay by check/DD/Cash? | | | Yes, you can also pay by check, DD or cash. But your order will be executed only after the realization of your instrument. For further information, please contact our Customer Care. |
| SECURITY : | | | How secure are my credit card details? | | We adopt latest version of SSL 3 (Secure Socket Layer) Technology with 128 bit encryption, to encrypt your credit card details to ensure highest security for the same . | | How secure is the personal information / recipient's details/ Order details? | | The Personal Information is not revealed to any one. It is shared only in the process of delivery of the items.
| | CONTACT US: | | | Where can I post my complaints? | | If you need any help or If you have any complaints mail to support@us2guntur.com . | | How can I contact you for advertisement on your site? | | Mail to info@us2guntur.com to advertise on our site. |
| GRNERAL : | | | Which browsers do you support? | | The site is best viewed with IE5.0, Netscape 4.6, Opera.
| | DISPUTES : | | All and any disputes related to us2guntur.com shall be subject to the jurisdiction of Hyderabad, Andhra Pradesh,India courts only.
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